Policies & FAQ

Returns & Exchanges

As Archer Jade products are individually handmade, and for hygienic reasons, returns or exchanges are unfortunately not possible.  Should you have any questions or concerns about your order please done not hesitate to reach out.

Size & Fit

Hats fit most teen/adult heads with a circumference of 21”-24”.  The specific measurement of each hat is available in the listing.  If you are looking for a specific size (eg a much larger or smaller size) please reach out and we can discuss if a custom sizing is possible for that item.

Care Instructions

1. If there is a pom-pom on your hat, carefully remove pom-pom from the snap or tie. 2. Turn hat inside out and hand wash cold with mild detergent. 3. Reshape and lay flat to air dry. 4. Re-fluff pom-pom by gently brushing with a comb 

Note: Do not place in the washing machine or dryer